Privacy Policy

Last Updated: June 30, 2026

Specialist Network Operations LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this policy.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website https://sno-us.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies strictly to information we collect on this Website, including through our contact forms and any automated marketing tools (e.g., HubSpot) integrated with this Website. It does not apply to data collected by us offline or through any other means, including under a formal Master Services Agreement (MSA). Our Website is intended for business users in the United States, and any information we collect is processed and stored in the United States. If you access the Website from outside the United States, you do so on your own initiative and are responsible for compliance with applicable local law.

1. Information We Collect About You

We only collect information that you voluntarily provide to us and minimal technical data collected automatically through standard web technologies.

  • Personal Information You Submit: Through our contact and inquiry forms, we collect your First and Last Name, Company Name, and Corporate Email Address, together with any information you choose to include in the message or comments field of those forms.
  • Information Collected Automatically: As you navigate through our Website, we or our third-party service providers (like HubSpot) may use automatic data collection technologies (cookies, web beacons) to collect certain information about your equipment, browsing actions, and patterns, including your IP address, browser type, and operating system.

2. How We Use Your Information

We use the business-to-business (B2B) information that we collect about you or that you provide to us to:

  • Present our Website and its contents to you.
  • Provide you with information or services that you request from us.
  • Fulfill the purpose for which you provided the data (e.g., responding to a contact form submission).
  • Feed directly into our Customer Relationship Management (CRM) system (HubSpot) to manage our interactions with you and for future marketing outreach, newsletter delivery, or service updates.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties, and we do not “share” your personal information for cross-context behavioral (targeted) advertising, as those terms are defined under applicable U.S. state privacy laws.

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To contractors, service providers, and other third parties we use to support our business (specifically HubSpot for CRM, data hosting, and marketing automation).
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets.
  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

4. Third-Party Tracking and Cookies

Our Website utilizes HubSpot tracking cookies to analyze website traffic and optimize user experience.

  • What they do: These cookies track how you interact with our site, which pages you visit, and whether you return. If you submit a contact form, your past browsing history on our site may be linked to your HubSpot CRM profile.
  • Your choice: You can set your browser to refuse all or some cookies, including non-essential tracking cookies. Where required by applicable law, we will also treat a recognized universal opt-out signal (such as the Global Privacy Control) sent by your browser or device as a request to opt out of non-essential tracking used for targeted advertising.
  • Third-Party Links and Services: Our Website may contain links to third-party websites or services that we do not control. This privacy policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policy of any third-party site or service you visit.

5. Your Data Rights and Choices

We strive to provide you with choices regarding the personal information you provide to us:

  • Marketing Opt-Out: You can opt out of future marketing emails at any time by clicking the "Unsubscribe" or "Manage Preferences" link at the bottom of any automated email sent via HubSpot.
  • Access and Deletion: If you would like to review, correct, or request the deletion of the personal information you provided through our contact form, please email us at legal@sno-us.com. Your rights, our response times, and how to appeal a decision are described further in Section 6 (“Your Privacy Rights”) below.

6. Your Privacy Rights

  • Our Website is intended for business-to-business use. Many U.S. state privacy laws—including the Texas Data Privacy and Security Act (TDPSA) and the Delaware Personal Data Privacy Act (DPDPA)—do not apply to information about individuals acting in a commercial or employment context, and so may not apply to the information you submit through our forms in your business capacity. Some information we collect automatically (for example, through cookies and similar technologies) may relate to visitors who are not acting in a commercial or employment context. To the extent any personal data we hold about you is not exempt, the rights described in this Section apply to it.
  • Where a U.S. state privacy law applies to personal data we hold about you, you may have the right to: confirm whether we are processing your personal data and access it; correct inaccuracies; request its deletion; obtain a copy in a portable, readily usable format; and opt out of targeted advertising, the sale of personal data, or certain profiling. We do not sell personal data, and we do not process sensitive personal data for targeted advertising.
  • To exercise any right available to you, email us at legal@sno-us.com. We will respond within the period required by applicable law—generally within forty-five (45) days, with one extension of up to an additional forty-five (45) days where reasonably necessary, in which case we will notify you of the extension.
  • Universal Opt-Out Signals. Where required by applicable law, we recognize browser- or device-based universal opt-out preference signals, such as the Global Privacy Control (GPC), as a valid request to opt out of targeted advertising and the sale of personal data for the browser or device from which the signal is sent.
  • Delaware residents. Under the Delaware Personal Data Privacy Act (DPDPA), Delaware residents to whom the Act applies may exercise the rights described above.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to secure your personal information from accidental loss and unauthorized access.

  • All data transmitted through our online contact forms is encrypted in transit using Transport Layer Security (TLS/HTTPS) technology before being passed securely to HubSpot.
  • We engage service providers, including HubSpot, under written contracts that require them to implement appropriate safeguards and to process your personal information only on our instructions and as permitted by applicable law.
  • Please do not submit highly sensitive, confidential, or proprietary infrastructure data through our general website contact form.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to respond to your inquiry, manage our business relationship, and comply with our legal, accounting, or reporting obligations. When information is no longer needed, we will securely delete or anonymize it. Marketing contact data is retained until you unsubscribe or request its deletion.

9. Children's Privacy

Our Website is intended for business-to-business users and is not directed to anyone under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe a person under 18 has provided us with personal information, please contact us using the details below and we will take steps to delete it.

10. Changes to Our Privacy Policy

It is our practice to post any changes we make to our privacy policy on this page. If we make material changes, we will take reasonable steps to notify you, such as by posting a prominent notice on our Website or, where appropriate, by email.

The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

11. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

Specialist Network Operations LLC
1525 W Walnut Hill Ln, Ste 280
Irving TX 75038
legal@sno-us.com