Terms Of Use

Last Updated: June 30, 2026

Welcome to the website of Specialist Network Operations LLC (“Company,” “we,” “us,” or “our”). These Terms of Use govern your access to and use of our website, including any content, functionality, and services offered on or through https://sno-us.com (the “Website”).

Please read these Terms of Use carefully before using the Website. By accessing, browsing, or using the Website you agree to be bound by these Terms of Use and our Privacy Policy. In addition, when you submit information through our contact or inquiry forms, you must affirmatively agree to these Terms of Use and our Privacy Policy by checking the acceptance box presented at the point of submission. By checking that box, you specifically acknowledge and agree to all provisions of these Terms of Use, including the binding arbitration agreement and class-action waiver in Section 10. If you do not agree, you must not access or use the Website or submit information through it.

1. Eligibility

This Website is offered and available to users who are 18 years of age or older and are accessing it for commercial, business-to-business (B2B) purposes. This Website is not intended for consumer or household use. By using this Website, you represent and warrant that you meet these eligibility requirements and that, if you are accessing or using the Website on behalf of a company or other legal entity, you have the authority to bind that entity to these Terms of Use.

2. Informational Purposes Only; No Professional Relationship

The information, content, case studies, blogs, whitepapers, and materials provided on this Website are for general informational and educational purposes only. While we strive to provide accurate information regarding infrastructure management, cybersecurity, and technology services, nothing on this Website constitutes professional engineering, architectural, technical, operational, legal, or financial advice.

Your use of this Website, including the submission of information through our contact, inquiry, or CRM-integrated forms, does not create a client, managed service provider (MSP), or professional relationship between you and the Company. A formal business relationship is only established upon the mutual execution of a written Master Services Agreement (MSA) or Statement of Work (SOW) signed by authorized representatives of both parties.

3. Intellectual Property Rights

The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You are permitted to use the Website for your internal business assessments only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website without our prior written consent.

4. User Submissions and Contact Forms

When you submit information through our Website contact forms (including your name, company name, and email address), you agree that:

  • The information provided is accurate, current, and complete.
  • The data will feed into our Customer Relationship Management (CRM) system (e.g., HubSpot) for data processing, account management, and, where you have consented or as otherwise permitted by applicable law, marketing outreach. You may withdraw your consent or opt out of marketing communications at any time as described in our Privacy Policy, and we will handle your information in accordance with our Privacy Policy and applicable U.S. federal and state law.
  • Our use of your data is governed strictly by our Privacy Policy.
  • You may access, correct, or request deletion of the personal information you submit, and opt out of marketing communications, as described in our Privacy Policy, by contacting us at legal@sno-us.com.

You are prohibited from submitting any content that is defamatory, obscene, fraudulent, violates the intellectual property rights of any third party, or contains any malicious code, viruses, or malware.

5. Prohibited Uses

You may use the Website only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Website:

  • In any way that violates any applicable federal, state, local, or international law or regulation.
  • To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any "junk mail," "chain letter," "spam," or any other similar solicitation.
  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by us, may harm the Company or users of the Website.
  • To use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.

6. Disclaimer of Warranties

YOUR USE OF THE WEBSITE AND ITS CONTENT IS AT YOUR OWN RISK. THE WEBSITE AND ITS CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SECURITY, ACCURACY, OR FREEDOM FROM COMPUTER VIRUSES OR MALICIOUS CODE. THE COMPANY DOES NOT REPRESENT OR WARRANT THAT THE WEBSITE, ITS CONTENT, OR ANY SERVICES OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW (INCLUDING THE LAWS OF THE STATE OF TEXAS), IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, OR ANY CONTENT ON THE WEBSITE.

THIS LIMITATION INCLUDES, WITHOUT LIMITATION, DAMAGES FOR:

  • LOSS OF PROFITS, REVENUE, CONTRACTS, OR DATA;
  • BUSINESS INTERRUPTION OR PROJECT DELAYS;
  • INFRASTRUCTURE DOWNTIME, FAILURE, OR OPERATIONAL DISRUPTIONS;
  • SYSTEM, NETWORK, OR HARDWARE FAILURES; AND
  • ANY RELIANCE PLACED BY A VISITOR ON THE COMPLETENESS, ACCURACY, OR EXISTENCE OF ANY WEB CONTENT.

THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THIS WEBSITE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE WEBSITE.

NOTWITHSTANDING THE FOREGOING, IF THE COMPANY IS FOUND LIABLE TO YOU FOR ANY MATTER ARISING OUT OF OR RELATING TO THE WEBSITE OR THESE TERMS OF USE, THE COMPANY’S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS (USD $100) OR (B) THE TOTAL AMOUNT, IF ANY, YOU PAID TO THE COMPANY FOR ACCESS TO THE WEBSITE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

NOTHING IN THESE TERMS OF USE EXCLUDES OR LIMITS THE COMPANY’S LIABILITY FOR: (i) FRAUD OR FRAUDULENT MISREPRESENTATION; (ii) GROSS NEGLIGENCE OR WILLFUL MISCONDUCT; (iii) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE; OR (iv) ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

8. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Use or your misuse of the Website.

9. Governing Law and Jurisdiction

These Terms of Use, your access to and use of this Website, and any dispute or claim arising out of or relating to your use of this Website shall be governed by and construed in accordance with the laws of the State of Texas, without giving effect to any choice-of-law or conflict-of-law provision that would cause the application of the laws of any other jurisdiction.

Subject to the Arbitration provision in Section 10 below, any legal action, suit, or proceeding arising out of or relating to these Terms of Use or this Website shall be instituted exclusively in the state or federal courts located in Dallas County, Texas. You irrevocably consent and submit to the exclusive personal jurisdiction and venue of such courts and waive any objection based on inconvenient forum (forum non conveniens).

10. Arbitration and Class-Action Waiver

Dispute Resolution; Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms of Use or the Website that cannot be resolved informally shall be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, before a single arbitrator, with the seat of arbitration in Dallas County, Texas. Judgment on the award may be entered in any court of competent jurisdiction.

Class-Action Waiver. You and the Company agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any form of class or representative proceeding.

Injunctive relief carve-out. Nothing in this section prevents either party from seeking interim or injunctive relief from a court to protect its intellectual property or confidential information.

11. Waiver and Severability

No waiver by the Company of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

12. Third-Party Links and Content

The Website may contain links to third-party websites, resources, or content that are not owned or controlled by the Company. We provide these links only as a convenience, and the inclusion of any link does not imply endorsement by the Company. We are not responsible for the content, products, services, or practices of any third-party websites, and your access to and use of any such websites is at your own risk and subject to the terms and policies of those third parties.

13. Termination

We reserve the right, in our sole discretion and without notice, to suspend or terminate your access to all or any part of the Website at any time and for any reason, including for any violation of these Terms of Use. All provisions of these Terms of Use that by their nature should survive termination — including, without limitation, the sections governing Intellectual Property Rights, Disclaimer of Warranties, Limitation of Liability, Indemnification, Arbitration and Class-Action Waiver, Waiver and Severability, and Governing Law and Jurisdiction — shall survive any such termination.

14. Entire Agreement; Assignment

These Terms of Use, together with our Privacy Policy, constitute the sole and entire agreement between you and the Company regarding the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website. In the event of a conflict between these Terms of Use and the Privacy Policy, the Privacy Policy will control with respect to the collection, use, and disclosure of personal information, and these Terms of Use will control in all other respects. You may not assign or transfer these Terms of Use, by operation of law or otherwise, without the Company's prior written consent, and any attempted assignment in violation of this section is null and void. The Company may freely assign these Terms of Use.

15. Changes to the Terms of Use

We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective when posted, and we will update the “Last Updated” date above. For material changes, we will seek your renewed agreement at the next point you submit information through our forms. Your continued use of the Website following the posting of revised Terms of Use means that you accept the changes.

16. Contact Information

To ask questions or comment about these Terms of Use, contact us at:

Specialist Network Operations LLC

1525 W Walnut Hill Ln, Ste 280, Irving, TX 75038

legal@sno-us.com